Shipping policy

Free local delivery is available for orders over $35 within 20km of Ipswich Central.
To check eligibility, enter your address. If this option is available you will see the option "Local Delivery" to select.
The ability to select delivery dates and delivery times is not currently available.
Generally, delivery will occur on Sundays from 9 AM to 12 PM. Specific time slots aren't offered, and orders will be delivered on the next available Sunday. Some blackout dates apply.
You'll be contacted beforehand with your delivery date. If you require it sooner, please contact us or leave a note in the checkout and we will do our best to accommodate your request.
If you won’t be home, your order will be left in a safe location. Please include special delivery instructions at checkout if needed.

Free Shipping: Orders over $90 qualify for free Parcel Post within the Australia Post delivery network (excluding gift hampers, which incur a $15 shipping fee).
Authority to Leave: If you choose Authority to Leave (no signature), Alvearia and the Shipping Carrier are not liable for loss or damage once delivery is confirmed.
Signature on Delivery: If selected, and delivery is successful but disputed, it is the receiver’s responsibility to contact the Shipping Carrier. Alvearia can assist by providing supporting documentation.

Signature on Delivery: For secure shipping, a signature is required. If no one is home, the parcel will be taken to the nearest Post Office or Delivery Center for collection.
Uncollected Parcels: If the parcel is not collected within Australia Post’s timeframe and returned to sender (RTS), Alvearia will contact you to arrange re-shipment.

Metro Areas: Next business day delivery within the Express Post network.
Regional Areas: 2–3 business days.
Timeframes depend on Australia Post’s service and are subject to external delays outside Alvearia’s control.

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