Refund policy

Returns Policy
ALVEARIA

This Refund Policy ("Policy") applies to all purchases from ALVEARIA, unless stated otherwise.

1. Customer Satisfaction is Our Priority

At ALVEARIA, customer satisfaction is our priority. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law (ACL) and the terms outlined in this Policy.

Please read this Policy carefully before making a purchase to understand your rights and what you can expect from us if you're not satisfied with your purchase.

2. Australian Consumer Law

(a) Under the ACL, our goods and services come with guarantees that cannot be excluded. You are entitled to:

  • Cancel your service contract and receive a refund for the unused portion if there is a major failure.
  • A refund or replacement for major failures with goods.
  • Compensation for reasonably foreseeable loss or damage due to failure.

(b) For minor failures, you are entitled to have the issue rectified within a reasonable time.

(c) If the ACL applies, the Consumer Guarantees cannot be excluded, and if there is any inconsistency between this Policy and the ACL, the ACL will prevail.

(d) Further information about the ACL is available from the Australian Competition and Consumer Commission.

3. Change of Mind

We do not offer refunds for change of mind or if you find the same product or service cheaper elsewhere.

4. Products Damaged During Delivery

If your product is damaged during delivery:
(a) Contact us within 7 days of receiving the product.
(b) Return the product in its original condition, along with packaging and any included items.
(c) We will repair, replace, or refund the damaged product.

5. Other Returns

(a) For returns not covered under damaged goods or ACL guarantees, please contact us with your case details.
(b) You must provide proof of purchase and supporting evidence, such as images.
(c) Claims must be made within 30 days of receiving the product.

6. Exceptions

We may refuse repairs, replacements, or refunds if:
(a) The product was misused and the misuse caused the problem.
(b) You knew or were informed of the issue before purchase.
(c) The product or service was altered against our advice or unclear instructions were provided.
(d) Any other exceptions under the ACL apply.

7. Shipping Costs for Returns

(a) If a product fails to meet Consumer Guarantees, we will cover shipping costs for returns and replacements.
(b) You are responsible for returning smaller items unless we agree to reimburse reasonable shipping costs.
(c) For larger items, we will arrange and cover return shipping if the product meets the criteria for repair, replacement, or refund.
(d) If the returned product is found ineligible, you will be responsible for shipping and inspection costs.

8. Assistance from Manufacturers

(a) Some manufacturers may offer warranties or quicker assistance.
(b) Contacting the manufacturer is optional but may resolve your issue faster.

9. Response Time

We aim to process requests for repairs, replacements, or refunds within 30 days of receiving them.

10. How to Return Products

(a) Contact us at operations@alvearia.com.au to discuss your return.
(b) Refunds will be issued in the original payment method unless otherwise agreed.
(c) Proof of purchase is required for all returns.
(d) You may need to present government-issued ID to process a return.
(e) Return products to:

Alvearia
Parcel Locker 10275 17831
139 Brisbane Road
BOOVAL, QLD 4304 AU

11. Contact Us

For questions about this Policy or to discuss refunds, repairs, or replacements, contact us at: operations@alvearia.com.au